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Bank of America Mortgage Customer Service

Bank of America Mortgage Customer Service exists to offer you helpful assistance and adequate support in every aspect and at every stage of the loan process. Right from choosing a workable mortgage solution to applying a product and then to closing a deal, BofA customer service executives remain with you in whatever manner you like. Even after your loan application is approved and you become a client of the bank, they continue to offer help in matters pertaining to loan servicing, mortgage payments and hardship assistance. Indeed there is not one customer service phone number but many to help people find a solution to their problems easily and quickly.

Bank of America Customer Service Phone Number

When you log on to and go to its Contact Us page, it will first ask you to select your location and then a service from a dropdown menu. The options in the menu include checking and savings, credit card, mortgage and home equity, insurance and protection, CDs and IRAs, online banking technical support, investment and wealth management and many more. If you are a resident of Florida and you select the mortgage and home equity services, then you will see the following results:

Products Telephone Number Hours
Existing Mortgages 1.800.669.6607 Monday to Friday 8 am to 10 pm ET
Existing Home Equity Lines of Credit & Loans 1.800.934.5626 Monday to Friday 8 am to 10 pm ET Saturday - 9 am to 5:30 pm
New Mortgage Applications 1.866.670.5271 Monday to Friday 8 am to 11 pm ET Saturday - 8 am to 8 pm ET
New Home Equity Lines of Credit & Loans 1.800.779.3894 Monday to Friday 8 am to 11 pm ET Saturday - 9 am to 7:30 pm

The page also provides you a link to search for a customer service center nearest to your location. Please note that the contact information for a resident in California or any other state might look different. Existing customers can also communicate their problems and send their complaints through a mail. Here is the mailing address for Bank of America Mortgage Customer Service Department.

Bank of America
ATTN: Correspondence Unit
PO Box 5170
Simi Valley, CA 93062

Bank of America Home Loans Customer Service

After the merger of Countrywide Home Loans with Bank of America, the former was renamed as BAC Home Loans Servicing LP. Commonly known as Bank of America Home Loans, this is a specialized division of the financial giant, functioning as a separate company and dealing with the mortgage loan servicing aspects of the existing customers of BOA and former Countrywide Bank. If you want to check your application status for a new mortgage or refinance loan, you can dial the 24 hour toll free number 1-800-669-6607. Existing customers can find the specific contact information on their payment coupons. However, in case of doubt they can dial the number given above, which is the phone number for Bank of America as well as Countrywide Mortgage customer service.

If you are behind on payments and are seeking relief through an appropriate loan modification program or a repayment plan, you can contact BOA Home Loan Assistance Center at 1.800.720.3758. The various loan assistance solutions include refinance, forbearance, home equity, reverse mortgage, short sale, deed in lieu, foreclosure and the National Homeownership Retention Program and Making Home Affordable Programs. Bank of America also provides online customer service support in Spanish and for this purpose, it has put in place a special section under en espanol link. The fax number for BAC Home Loans Servicing LP, located in Fort Worth TX, is 1.800.293.8158. You can also contact a B of A representative through a secured email system. You may like to visit Bank of America website to find more contact information. Here is the link.


Bank of America Mortgage
Home Equity
Home Retention
Reverse Mortgage
Mortgage Pay
Short Sale
Bac Home Loans Servicing LP
Loan Modification
Making Home Affordable Program
Mortgage Department
Correspondent Lending
Mortgage Address
Phone Number

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