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CitiMortgage Departments

CitiMortgage has a number of departments, each having specialization in dealing with a mortgage situation. All these departments work in tandem to provide the best services in a timely and efficient manner. However, only a few of these can be accessed directly by the customers as it is difficult to find phone number, mailing address and other contact details for many.

The most usual way to get through a CitiMortgage department is via the channel of its mortgage customer service department, which is accessible via phone, fax and mail. The phone number to contact Citibank mortgage customer service department is 1-800-248-4638 for new customers and 1-800-283-7918 for existing customers.

Other departments that bank has put in place include Short Sale, Loss Mitigation, Insurance, Property Damage, REO, Foreclosure, Payoff, Loan Modification, Subordination, Bankruptcy, Biweekly, Collections, Complaint, Escrow, Legal, Recovery, Release, Research, Settlement, Tax, Underwriting and Workable Solutions Department.

CitiMortgage Department Phone Number

For most purposes, you need to contact the customer service department of the bank. In case you are required to talk to a specialized representative belonging to a particular division, the customer service phone number will prove sufficient in getting through the required professional.

The Office of Homeownership Preservation is another division of the bank that can be contacted in case you need support regarding loss mitigation, short sale, loan modification, recovery, foreclosure, bankruptcy and workable solutions. Its contact details are as follows:

Phone: 1-866-915-9417
Fax: 1-866-963-0651

To make a payoff request, you can use the customer service phone number 1-800-283-7918. This number can also be used to contact tax, insurance, property damage, escrow, release, collections, biweekly, subordination, legal, and complaint department. For loan underwriting and closing settlement, it might work to dial 1-800-248-4638, the customer service department phone number for new loans.

For more information on any aspects of CitiMortgage mortgage products and services, you can browse our website You can also visit the website of the bank. Here is the url address of its official website.


Loan Modification
Customer Service
Short Sale

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